UPDATE NOTICE

SYSTEM UPGRADE NOTICE

In order to continue the enhancement of the quality of our customer business services, we are currently upgrading our core system applications. As a result, Abbey Road, Penny Lane, and doc-link will be unavailable beginning Friday, September 18th at 2:00 pm CDT and will remain off-line until Monday, September 21st at 6:00 am CDT. Walrus will NOT be affected by this down time.

If you have any questions please contact technical support at (888)-622-7645, option one.

Helping you reach your practice goals is our #1 priority

Please take a moment to answer a few key questions to assist us in helping you achieve practice success as you define it. Given the nature of this survey, we are requesting that the survey be completed by the doctor only. Please complete the survey and fax back to 504-620-3495 by September 25th.

OSI Survey

Attention Doctors: Beware of So Called "Loan Offers"

We have become aware that a number of companies are targeting professionals in the dental industry through mass solicitation (blast email/fax) misrepresenting a loan opportunity. Taking part in this so-called “opportunity” requires, in most instances, you to turnover your Visa and MasterCard patient receivables until they collect the amount they “loan you” plus approximately 50% in interest. You will know that is the game when requests are made for your credit card processing statements.

If you buy into this approach, you will lose control of Visa and MasterCard transactions until you have paid back approximately 150% of the amount borrowed.

We are informing you of this scheme to let you know there are other more economical and reasonable ways to borrow funds. While in the short term this solution seems helpful, it will have long term negative cash flow implications to your practice. If you find yourself in need of funds to sustain your practice, OSI has lender contacts that can work with you.

One of the best ways to improve your bottom line is to evaluate your practice performance. Your practice enhancement representative can recommend practice efficiencies and work with you and team at OSI to help you improve your situation both short and long term.

If you have any questions regarding an advertised “loan opportunity” please contact Gibson Pratt, legal department at 888-622-7645.

Walrus 4.5.7 Release

Walrus 4.5.7 will be released on Tuesday, July 14, 2009 for all Walrus Anywhere offices. Minnesota has passed a law requiring that certain health-related transactions from Minnesota providers, including dental claims, be submitted electronically. Two other transactions are also banned from paper form – provider remittance advice and eligibility inquiry. This law applies to all dentists licensed and practicing in Minnesota. This law will be effective July 15, 2009. This is not mandatory in all other states. However, we strongly suggest you take advantage of this new capability. Please refer to the following document for instructions on how to file pre-authorizations and initial claims electronically. The release notes can also be found on the MetaFrame Applications page.

Insurance Electronic Filing

SCHEDULED MAINTENANCE NOTICE

In order to enhance the quality of our customer business services, we will be performing routine maintenance on several of our servers during the Memorial day holiday. During this period some of our applications will be temporarily unavailable. This will not affect WALRUS. The maintenance window will last from Friday, May 22nd at 7:00 P.M. CDT, until Saturday, May 23rd at 12:00 P.M CDT.

If you have any questions please contact technical support at (888)-622-7645, option one.

FTC Postpones Enforcement of Red Flags Rule until August 1, 2009

The Federal Trade Commission will delay enforcement of the new “Red Flags Rule” until August 1, 2009, to give creditors and financial institutions more time to develop and implement written identity theft prevention programs.

The full text of the FTC release is available at: http://www.ftc.gov/opa/2009/04/redflagsrule.shtm

ADA Guide to Complying With The New FTC “RED FLAGS” Rule
Sample Identity Theft Detection and Response Policy and Procedure

2009 Practice Meeting Registration Comes to a Close

The online registration for the 2009 OrthoSynetics Practice meeting is now closed. If you would like to register or need to update your registration information please contact your Practice Enhancement Representative. Any general registration concerns or issues may be addressed on-site during the Registration Reception on Thursday, March 19th. We look forward to seeing you there.